Policy on refunds -- fees and deposits

 

Enrolment fees for the Acupuncture, Chinese Herbal Medicine, Nutritional Therapy and Online MSc Courses

 

These enrolment fees (formerly known as deposits) are non-refundable.  However, circumstances sometimes arise which prevent an applicant taking up a place immediately.  In these cases the College will hold the applicant’s enrolment fee on account for four years, during which time they can re-apply without paying a further enrolment fee.  After four years a further enrolment fee is payable.

 

The only exception is in a case where the College decides to withdraw the offer of a place as a result of findings from the Disability and Barring Service checks. In this case the applicant/student’s enrolment fee will be refunded.

 

Fees for Acupuncture, Chinese Herbal Medicine, Nutritional Therapy and Online MSc Courses College tuition fees are not refundable, except in cases of visa refusals and  fee instalments paid in advance.

 

Overseas students from outside the EU require a visa in order to study in the UK. At present the College is unable to accept applications from overseas students from outside the EU.  Should this be possible in future, the following regulation will apply: If an applicant has already made a fee payment and the applicant’s visa application is subsequently refused, the College will refund all fees paid except for an administration fee of £100.

 

Students are offered the option of paying fees in 9 instalments spread over the academic year.  When some or all fee instalments are paid in advance (e.g. in cases of payment in one lump sum at the start of the year, or in two parts in August and February), instalments which have not yet fallen due are refundable to the student, or in the case of a loan to the lender.

 

MSc Dissertation Fees

 

College policy has always been that fee instalments are non-refundable once paid. This is rarely an issue.

 

However, MSc students have to decide at the end of the taught component of their course whether to progress to the MSc dissertation, and if they choose to do so a dissertation fee is payable. If they then pull out of the dissertation process at an early stage, they are entitled to a partial refund since they have not used the nine hours of supervisor time or attended all the scheduled days.

 

However, some of the costs to the College are fixed and committed from an early stage. In the situation where a student withdraws from the MSc dissertation process (or defers for a year) before submitting their finalised Detailed Research Proposal to the Ethics Committee, we will refund 50% of the total dissertation fee. 

 

In the case of students who defer for a year, the remaining 50% of the dissertation fee becomes payable again 12 months later.

 

Fees for Seminars

Our policy is that if the College must cancel a seminar, the entire fee will be refunded to the customer, unless they elect instead to transfer the payment to a different seminar.

 

In the case of a customer cancellation, our policy is that the fee is non-refundable within 28 days of commencement of the seminar, except in exceptional circumstances.

 

In practice, because the goodwill of our customers is worth a great deal to us, late requests for refunds are treated sympathetically and most circumstances are treated as “exceptional”.  When a request for a late refund is made, we will first try to transfer the person to another seminar, but failing this we will refund.

 

The seminars manager will keep a record of late refunds and the cost of them will be reviewed on a regular basis.

 

Exceptional Circumstances

In exceptional circumstances not covered above, the Finance Manager and Principal acting together have discretion to agree refunds when this is judged to be fair and appropriate.

 

Dated May 2015 Reviewed by Board of Directors Next review January 2018